Terms of Service

Effective Date: December 18, 2025 By accessing or using MeetPIA’s services, you agree to these Terms of Use. If you do not agree, please do not use the services. For information about how we handle personal data, please see our Privacy Policy. 1. THE SERVICE (SaaS) 1.1. Purpose. PIA provides a SaaS artificial intelligence platform for recruitment management, digital interviews, and candidate analysis. It is a standardized (not customized) and evolving service. 1.2. Access. PIA grants the Client a non-exclusive, revocable, and non-transferable license to use the platform within the limits set forth in the Purchase Order. 1.3. Service Level (SLA). PIA will make reasonable efforts to maintain service availability. Updates are continuous; if a core feature is removed, PIA will provide prior notice or an alternative solution. 1.4. Model operation. The subscription has a monthly cost and includes a number of credits as specified in the Purchase Order. The Client may use such credits to process interviews and candidates. The purchase and use of additional credits requires an active subscription. Credits are consumed according to the value indicated on the Platform for each type of action or interview, and the Client will always be able to see in advance how many credits will be deducted. 2. ARTIFICIAL INTELLIGENCE AND DECISION RESPONSIBILITY 2.1. Role of AI. PIA is a support and analysis tool. Artificial Intelligence may process information, generate recommendations, and provide insights, but it does not make decisions nor replace the Client’s professional judgment. 2.2. Mandatory human supervision (Human-in-the-Loop). The Client shall ensure that any approval, hiring, rejection, or action with legal or commercial effects is reviewed and validated by a human. The Client may not use PIA to make fully automated decisions that produce legal effects or significant impacts on individuals or legal entities. 2.3. Probabilistic nature and result validation. PIA operates using statistical and probabilistic models, which implies the possibility of errors, biases, false positives, false negatives, or inaccurate information. The Client is responsible for verifying and validating any output before relying on it for decision-making. 2.4. Ethical limits and sensitive data. It is strictly prohibited to use PIA to infer or attempt to infer emotions, health conditions (including mental health), sexual orientation, political opinions, religious beliefs, ethnic origin, or other sensitive data protected by applicable regulations, or to perform high-risk profiling. PIA is not designed or authorized for such purposes. 3. PERSONAL DATA AND PRIVACY 3.1. Integration with the Policy. Data processing shall be governed by this Agreement and, where not provided, by PIA’s current Privacy Policy, which the Client declares to know and accept. 3.2. Differentiated roles (data protection). For purposes of applicable personal data protection regulations, the Parties acknowledge that the Client acts as data controller and PIA as data processor, except where PIA acts as controller. 3.3. International transfers and subprocessors. The Client expressly authorizes PIA to engage technological subprocessors and to transfer and store data on servers located in other jurisdictions, ensuring an adequate level of protection. 3.4. Security and confidentiality. PIA will implement technical and organizational measures to protect data against unauthorized access, loss, or alteration. 3.5. Cooperation on data subject rights. PIA will reasonably cooperate with the Client to address access, rectification, or deletion requests within legal timeframes. 4. INTELLECTUAL PROPERTY (IP) 4.1. Client ownership. The Client retains ownership of the information uploaded and the results generated specifically for its processes. 4.2. PIA ownership. PIA retains all rights to the Platform, software, AI models, and future improvements. 4.3. Feedback and service improvement. The Client authorizes the free use of feedback and anonymized data to improve the platform. 4.4. Brand and marketing use. PIA may use the Client’s name and logo as a commercial reference unless expressly revoked. 5. CLIENT OBLIGATIONS AND RESTRICTIONS 5.1. Permitted use. The Client shall use the Services solely for lawful human resources management purposes. 5.2. Configuration responsibility. The Client is responsible for defining criteria, questions, and evaluations used. 5.3. Transparency with Candidates. Candidates shall be informed of the use of AI and the corresponding consents shall be obtained. 5.4. Restrictions. The Client may not resell, copy, reverse engineer, or use the platform for illegal or discriminatory purposes. 6. BILLING, PAYMENTS, AND DEFAULT 6.1. Terms and deadlines. Payments shall be made as set forth in the Purchase Order. 6.2. Automatic default. Late payments accrue automatic interest. 6.3. Service suspension. Non-compliance may result in suspension of access. 6.4. Collection costs. The Client shall bear debt recovery costs. 6.5. No refunds. No refunds are issued for non-use or early termination. 7. WARRANTIES AND LIABILITY 7.1. “As Is”. The service is provided without warranties of uninterrupted operation or specific results. 7.2. Liability cap. PIA’s liability is limited to the amounts paid in the last 12 months. 7.3. Damage exclusions. PIA is not liable for indirect damages or decisions made by the Client based on outputs. 8. INDEMNIFICATION 8.1. PIA indemnification. PIA will defend the Client against IP infringement claims under certain conditions. 8.2. Client indemnification. The Client shall indemnify PIA for improper or unlawful use. 8.3. Procedure. Notification and defense control rules apply. 9. TERM AND TERMINATION 9.1. Initial term. The agreement is effective as of the signing of the Purchase Order. 9.2. Automatic renewal. Automatically renewed unless prior notice is given. 9.3. Termination for breach. May be terminated in case of material breach. 9.4. Termination for insolvency. PIA may terminate in case of Client insolvency. 9.5. Effects of termination. Access is terminated and data export is enabled. 9.6. Survival. Certain clauses survive termination. 10. GENERAL PROVISIONS 10.1. Confidentiality. The Parties shall protect confidential information. 10.2. Assignment. Assignment conditions are regulated. 10.3. Notices. Electronic notices are accepted. 10.4. Independence of the Parties. No employment or partnership relationship is created. 10.5. Entire agreement and severability. The agreement is complete and severable. 10.6. Governing law and jurisdiction. As stated in the Purchase Order. 10.7. Electronic signature. Digital signatures are accepted. 10.8. Terms updates. PIA may modify these terms as provided herein. This document is an annex to the Purchase Order. In case of conflict, the commercial terms of the Purchase Order shall prevail.